Welcome to Creative Kink's Etsy Store! We're a pair in Royersford, PA - just outside of Philadelphia. We make hand made metal and wood toys in a shop - we don't carry mass market sex toys or out-market made toys. Everything we make is made from feedback from within the BDSM scene - and we're part of that scene ourselves. Email and we can meet you in person at a party in the Philadelphia area to try out some of our personal toys!
We currently accept Paypal, and Etsy checkout systems. We do not accept checks or money orders without previous email contact.
Creative Kink primarily ships with USPS, in discreetly and carefully packed shipping containers to protect your new toys.
US customers will receive an email with a tracking confirmation on larger orders to track the progress of the shipment, once shipped.
Orders ship within 2-5 business days, depending on order size and volume. Because many of our deliveries are "over-sized" due to the nature of the items, please allow 3-5 business days for delivery on the East Coast, and 5-6 business days in the Middle States and West Coast for regular shipping.
Please note - if you experience problems with your package after shipping, we will do everything possible to help communicate with USPS and get this fixed. We can not offer refunds, however, without the product being returned. Once the order is shipped, we'll do everything we can do help - but we're at the mercy of USPS too, and can't re-ship if they tell us they've delivered.
We are unable to offer shipping outside of the continental US at this time. Orders placed for areas outside of the continental US can be declined at the store owner's discretion, as shipping over-sized packages often becomes prohibitively expensive.
You can cancel an order at any time prior to shipping by contacting us via email here on Etsy. Unfortunately, we are not able to cancel or refund orders once they have been shipped.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
We try hard to make quality, enjoyable tools and toys for your playtime needs, and if we've failed, we definitely want to know about it so that we can make things right with you.
Due to the nature of our products, we can only accept clean, unused product returns. However, even if your toy isn't clean and unused, if you are unsatisfied please let us know anyway! We'll do our best to make things right with you. We live in this community too, and our reputation (and your kinky happiness!) mean a lot to us.
We ask that you email us prior to return with your original order number to receive a Return Authorization Number so that we can track your return, process it quickly, and refund the price of your purchase once your return has been received.
As we're constantly changing and striving towards the satisfaction of our friends and fellow kinksters, if you wouldn't mind including in your email the reason for the return, as well as any feedback you'd like to provide, we would truly appreciate it. Once we receive your request, we'll send back a Return Authorization Number, and instructions on where to send your return. Please insure your return - USPS is generally pretty good about our packages, but accidents do happen.
Once the order is returned, a refund less the shipping will be issued.
We're happy to take custom orders! Please email us here on Etsy, or on Fetlife (CreativeKinkToys), or at Sales@CreativeKink.com to discuss your desires.
We reserve the right to refund or refuse orders made by customers who are underage, who state self harmful intentions, make threats towards our business or its' employees, or otherwise violate the terms and conditions stated above, or of Etsy itself.